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Wellamrk Bluc Cross Blue Shield - Wellness Services

Wellmark Blue Cross Blue Shield provides a number of services and tools to assist you in improving or maintaining you and your family's health.

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Personal Health Assistant 24/7
Pregnancy Care
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Personal Health Assistant 24/7

A service provided by all the Wellmark health plans offered by the State of Iowa is the Personal Health Assistant 24/7. When you have a question about your health, you can call the Personal Health Assistant 24/7 at 1-800-724-9122 to get answers any time.

When you call 1-800-724-9122, a care coordinator will identify your need and direct your call to one of these services.

Care Navigation

Just learn you have a health condition? You can receive information from a health professional to help you understand your diagnosis and treatment, and learn about resources about support.

Decision Support

Unsure if you should have a surgery or what treatment path to follow? Talk to a nurse to learn about your options. And if you’re wondering how your benefits might affect your decision, Personal Health Assistant 24/7 can transfer you directly to a Wellmark Blue Cross and Blue Shield customer service representative to answer your coverage questions.

Nurse Support

Having side effects from a drug? Need to know how to take care of a cold or bug bite? Talk to a registered nurse who can assess your symptoms and recommend next steps.


Frustrated with care access issues? Personal Health Assistant 24/7 is at your service to help you coordinate support and care. They will do the legwork for you to locate specialists, schedule home-care services, transfer medical records, and more.

You can listen to two demonstrations of Personal Health Assistant 24/7.

Claims and Billing Recording
Coordination of Testing Recording

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Pregnancy Care

Medical research has shown a positive correlation between levels of high prenatal care and improved birth outcomes. Wellmark's Whole Health Dimensions Pregnancy Care program offers valuable information and support for moms-to-be and new parents, including:

  • 24/7 Nurse phone support
  • Nurse case managers for high-risk pregnancies
  • Educational materials and a pregnancy workbook

The program complements the prenatal care covered by the Wellmark health plan you elected.

Once a pregnancy-related claim has been submitted, you will receive a phone call from Wellmark inviting you to join the program.

Call (800) 724-9122 for more information.

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For More Information

For questions or more information, contact Wellmark’s customer service at the phone number located on your Wellmark ID card.

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Updated 2014-07-17